Proven multi-country experience of 23+ years in the banking sectors in Africa and India, with skills in building customer relationships,
analysing technology portfolios of banks to drive digital transformation, and managing deliverables.
Create value for institutional and retail clients by improving customer experience across multi-channel / online banking
Develop business cases and lead end-to-end project execution in partnership with IT teams and C-suite leaders
Recognized for mentoring teams, aligning diverse views to a common purpose, and managing regulatory liaisons.
Provided leadership for product development and segmentation, digital transformation, and market positioning
Increased visibility in relevant markets and sectors by driving customer relationship management initiatives
Propelled strategies for enhanced coverage, market penetration, and cost-effective customer acquisition